Empower You Plan Management is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable NDIS requirements.

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Collection of Personal Information

 

We collect personal information that is necessary to provide plan management services. This may include:

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• Name and contact details

• NDIS participant number

• NDIS plan information

• Financial and invoicing information

• Information relevant to the provision of plan management services

 

Personal information may be collected directly from you or, with your consent, from your nominee, support coordinator, service providers, the National Disability Insurance Agency (NDIA), or other authorised representatives.

 

Use and Disclosure of Personal Information

 

We use personal information to:

• Provide plan management services

• Process and pay invoices

• Communicate with participants, nominees, providers, and other authorised parties

• Meet legal, regulatory, and NDIS obligations

 

We will only disclose personal information where:

• You have provided consent;

• The disclosure is necessary to deliver services; or

• The disclosure is required or authorised by law.

 

Sensitvive Information

 

Sensitive information will only be collected, used, or disclosed with your consent or where permitted or required by law.

 

Storage and Security

 

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Records are stored securely and retained for a minimum of seven (7) years, or longer, where required by law.

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Access and Correction

 

You may request access to, or correction of, your personal information by contacting us using the details below.

To protect your privacy, we may require proof of identity before releasing information.

Where access cannot be provided, we will explain the reason unless prohibited by law.

 

Complaints

 

If you have concerns about how your personal information has been collected, used, stored, or disclosed, please contact us.

Complaints will be managed in accordance with our Feedback and Complaints Policy and Procedure.

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If you are not satisfied with our response, you may contact:

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Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

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NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

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Contact Details

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Empower You Plan Management

Email: info@empoweryouplanmanagement.com.au

Phone: 0492 907 770

Mail: PO Box 13, Geelong VIC 3220

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Policy Review

This policy is reviewed regularly and may be updated from time to time.